Store Policies

Shipping Costs

 

Postage and packing is charged at close to cost with a small amount towards packaging and handling. The amounts shown at the checkout are based on average book weights and for lighter books we will reduce the charge. We occasionally ask for extra shipping costs to be paid for heavier books, or for sets of books, but we will never charge more than the checkout amount without asking you first. For our more expensive books or any parcel over £35 in value we may require you to use a trackable service such as parcel post, special delivery or airsure.

Payment Methods Accepted

 

We accept Visa, Visa Delta, MasterCard, Maestro, JCB, Electron, Solo, Sterling Cheque drawn on UK bank, UK Postal Order, Bank Transfer, and Paypal.

 

Prices do not include post and packaging. We can accept most credit/debit cards including visa, mastercard, switch, delta, solo etc. You can also pay by cheque which should be in GB Pounds, drawn on a UK bank, and made payable to C L Hawley. We can accept cheques in some other currencies by negotiation; please enquire. Sizes are approximate.

Refunds

 

If you have any problems upon receipt of the book please contact us to arrange the return of the book and refund of the book price. Postage costs are refunded at our discretion.

Packaging

 

We pack books very well to ensure the book arrives in the condition you expect. For most hardbacks and for all collectible books this means a professional book box and bubblewrap. For other books we use light weight rigid mailers teamed with a polythene bag to protect from damp; this combination is effective at protecting most paperback books. We always pick the most sensible packaging combination for the weight of book, price of book, and distance the book must travel. The shipping charge includes a small amount for the packaging costs.

Further information

 

We are always happy to answer questions about our books or to supply additional photographs. Please don't hesitate to get in touch.

Environmental Policy

 

We do our best to minimise our impact on the environment with a range of actions from recycling our office waste, to using environmentally friendly non-mineral oil paints and eco-friendly rubberwood shelving in our book storage room.